Last updated: September 11, 2026
EPJourney (“EPJourney,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information may be collected when you visit EPJourney.com, how that information may be used, and the choices available to you.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us and certain information that is generated automatically when you use the website.
Information You Provide
If you contact EPJourney through our contact form, we may receive information such as your name, email address, subject, message, and any other information you voluntarily include in your communication.
Please do not submit sensitive personal information through our contact form.
Tracking Numbers
EPJourney provides package tracking functionality that may use third-party tracking services to process tracking requests. When you enter a tracking number, that number may be transmitted to a third-party service in order to identify the carrier or retrieve available shipment information.
We recommend that you do not enter personal information, addresses, payment information, passwords, or other sensitive information into the tracking field. The tracking field should be used only for shipment tracking numbers.
Automatically Collected Information
When you visit EPJourney, certain technical information may be collected automatically by our website, hosting providers, analytics services, advertising providers, security services, or other service providers.
This information may include your IP address, browser type, device type, operating system, referring page, pages visited, approximate location derived from an IP address, date and time of access, and other technical or usage information.
We may use this information to operate and secure the website, understand how visitors use EPJourney, diagnose technical problems, improve our content and services, and measure website performance.
2. Cookies and Similar Technologies
EPJourney and third-party service providers may use cookies, web beacons, pixels, local storage, or similar technologies to operate the website, remember preferences, measure traffic and performance, prevent abuse, and support advertising.
Cookies are small files or pieces of information stored on or associated with your browser or device. Some cookies are necessary for website functionality, while others may be used for analytics or advertising purposes.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
3. Analytics
We may use analytics services, including Google Analytics or similar technologies, to understand how visitors interact with EPJourney. Analytics providers may collect information such as pages visited, approximate geographic location, device and browser information, referral sources, and interactions with the website.
We use analytics information to evaluate website performance, understand general usage patterns, and improve the experience and information provided to visitors.
4. Advertising
EPJourney may display advertisements provided by third-party advertising services, including Google and its advertising partners.
Third-party vendors, including Google, may use cookies to serve advertisements based on a user’s previous visits to EPJourney or other websites. Google’s use of advertising cookies enables Google and its partners to serve ads based on visits to this website and/or other websites on the Internet.
Advertising providers may use cookies, web beacons, IP addresses, or other identifiers to deliver, measure, personalize, limit the frequency of, and report on advertisements, subject to applicable law and user consent requirements.
Users can manage or opt out of personalized advertising from Google through Google My Ad Center. Users may also learn about choices relating to interest-based advertising from YourAdChoices.
For more information about how Google uses information from websites and apps that use its services, please visit How Google uses information from sites or apps that use our services.
5. Consent and Advertising Choices
Depending on your location, we may provide a consent or privacy preferences tool that allows you to make choices about cookies, personalized advertising, analytics, or other data processing activities.
Where required by applicable law, certain cookies or technologies will be used only after the appropriate consent has been obtained. You may be able to review or change your choices through the privacy or consent controls made available on the website.
6. Third-Party Package Tracking Services
EPJourney may rely on third-party technology providers to support package tracking functionality. When you submit a tracking number, information necessary to process the tracking request may be transmitted to the relevant service provider.
These third-party services operate under their own terms and privacy practices. EPJourney does not control the privacy practices of independent third-party service providers.
EPJourney is not a courier, postal service, retailer, or delivery company. We do not physically handle or deliver packages.
7. Contact Form and Communications
When you contact us, we use the information you provide to review and respond to your inquiry, investigate website problems, address legal or business matters, and improve EPJourney.
We do not ask users to provide passwords, payment card information, government identification numbers, or other highly sensitive information through our contact form.
Please note that EPJourney cannot resolve shipment-specific delivery problems. Questions about a missing package, delivery address, refund, delivery claim, or other shipment-specific matter should be directed to the relevant courier or merchant.
8. Third-Party Links
EPJourney contains links to courier websites and may also link to other third-party websites for informational purposes.
When you follow a link to another website, that website may collect information according to its own privacy policy. EPJourney is not responsible for the privacy practices, security, content, or services of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
9. How We Use Information
Information collected through EPJourney may be used to:
- Provide and maintain website functionality;
- Process package tracking requests;
- Respond to messages submitted through our contact form;
- Understand website traffic and usage patterns;
- Improve our tracking tools, content, and user experience;
- Detect spam, fraud, abuse, and security threats;
- Measure website and advertising performance;
- Display and manage advertising where applicable; and
- Comply with applicable legal obligations.
10. How We Share Information
We do not sell personal information submitted through our contact form.
Information may be processed or shared with service providers when reasonably necessary to operate EPJourney. These providers may include website hosting companies, security services, analytics providers, package tracking technology providers, email or contact-form services, and advertising partners.
We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect the security, rights, and integrity of EPJourney, our users, or others.
11. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operating the website, responding to inquiries, maintaining security, resolving disputes, and complying with legal obligations.
Different categories of information may be retained for different periods depending on their purpose and the services involved.
12. Data Security
We use reasonable administrative and technical measures intended to protect information associated with EPJourney. However, no website, Internet transmission, or electronic storage system can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These may include rights to request access, correction, deletion, or information about certain uses or disclosures of personal information.
Where applicable, you may also have rights relating to certain forms of targeted or personalized advertising.
To submit a privacy-related request concerning information controlled by EPJourney, please use our Contact Us page. We may need to verify a request before processing it where required or permitted by law.
14. Children’s Privacy
EPJourney is a general-audience package tracking and shipping information website and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
15. International Visitors
EPJourney may be accessed by visitors from different countries and regions. Privacy and data protection rights can vary depending on where you live.
Where required, we or our service providers may provide additional notices, consent mechanisms, or privacy choices to comply with applicable requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to EPJourney, the services we use, advertising or analytics technologies, or applicable legal requirements.
When this policy is updated, the “Last updated” date at the top of this page will be revised. We encourage visitors to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy or privacy practices relating to EPJourney, please contact us through our Contact Us page.